FREQUENTLY ASKED QUESTIONS

WHAT IS PURE WATER, AND HOW DOES IT CLEAN MY WINDOWS?

Pure water is water which has had all minerals and contaminants removed. We use a special filtration process called "Reverse Osmosis", which removes all impurities, leaving just the water molecules themselves behind. As a result of this process, pure water has incredible cleaning power, as it absorbs dirt on the glass, and takes it away as it runs off the window. In addition to this, windows do not need to be dried afterwards, as the pure water will evaporate, leaving no marks or smears on the glass.

We carry all our pure water with us in the van, so we have everything we need to clean your windows when we visit.

HOW OFTEN WILL YOU CLEAN MY WINDOWS?

The answer to this is largely up to you. Most of our customers like us to visit once a month, and this is our recommended service as it ensures that your windows will always be kept clean. However, we also have customers who prefer us to visit once every 2 months. If you would prefer a different schedule, please get in touch, and we will be happy to discuss other options with you. 

We do also offer one-off cleans, if this is something you are looking for.

WILL YOU STILL VISIT IF ITS RAINING?

Contrary to popular belief, rain does not make windows dirty on its own. Rain is very low in contaminants and won't leave marks on clean windows. The reason windows might look dirty after rain, is that the rain gathers up the dirt that is already on the window, and streaks it down the glass. However, if the window is clean, there will be no dirt to spread around, and the rain will dry clear. In fact, rain often helps us to rinse the glass!

Due to this, we will still visit in the rain, unless the rain is so heavy that we don't want to be out in it! And don't worry about us, we have pretty good waterproof clothing which will protect us from the rain! We won't be able to visit in a thunderstorm, though, as the lightning poses a risk to life, and we always put our safety above all else.